Suntrust Mortgage Customer Service Hours

SunTrust doesn't disclose where its services are available on its website. If you're interested in its mortgages, contact a representative to see if it services your area.Does SunTrust offer refinancing? SunTrust offers interest rate reduction refinancing for veterans and cash-out refinancing.Does SunTrust sell its loans? The SunTrust site doesn't mention whether or not it sells its loans.What mortgage payment options does SunTrust offer? SunTrust offers a few payment options, including one-time payments, SurePay recurring payments and biweekly mortgage plans.

You can easily pay online if you have a SunTrust bank account. Through its various subsidiaries, the company provided corporate and investment banking, capital market services, mortgage banking, and wealth management — with nearly 24,000 employees. SunTrust Mortgage Inc. provides mortgage solutions for first time homeowners or home buyers in the United States. SunTrust Mortgage Inc. operates as a subsidiary of SunTrust Banks, Inc.

This can get confusing which is why here at Absolute Consultant Group we specialize in getting you to the right place to find the mortgage assistance relief services you need. SunTrust also makes cash-out refinancing available to doctors. Cash-out refinancing is an excellent tool to pay for business startup costs and to pay down student debt. That's because the homeowner gets to use the equity they've built up in their home to get liquid cash. Make sure to keep your credit score and payment history in good shape to take advantage of this solution.

Borrowers who are looking to minimize their monthly mortgage payments may be interested in the ARM programs. These loans carry lower mortgage rates than loans that have a fixed rate and payment for their entire life. But, they also carry the risk that they will adjust in the future. SunTrust mortgage can be one of the options for homebuyers in Southern states who are looking for easy application, fast approval, flexible payment and friendly customer service. The bank also has a range of payment assistance programs for troubled homeowners and is willing to work with them to prevent foreclosure. Besides, the bank also maintains an inventory of foreclosures and reo properties for sale in case you need to buy a home at a lower-than-market rate.

SunTrust Mortgage Customer Service is just one phone call away in case you need their helpful support. The department is also available online and it is possible to send an email as well through a secured network. Moreover, there exists a physical location where you can address all your queries, complaints and grievances through ordinary mails. Recently, the bank has started providing call center service to cater to the requirements of new borrowers. People can now easily find solutions to their questions pertaining to mortgage financing, refinance options, application and pre-approval requirements.

But if you can work around those drawbacks, Truist is a great option for most borrowers. It offers all the major mortgage programs, including conventional and government-backed loans, construction loans, and jumbo loans. These rates can change every day and are based on a few assumptions.

For instance, the 30-year fixed purchase rate quote assumes your credit score is higher than 740 and your down payment is at least 20%. So everyone won't be able to qualify for the lowest rates. You can see current sample mortgage rates on the SunTrust website.

To get a SunTrust rate quote that's customized to your location, credit score and other factors, you'll have to start the online application process or speak with a loan officer. Oh boy are you telling our life story since December! We thought that refinancing through Suntrust would be easy since we have our current mortgage through them. We were told this would be an easy process as we have been faithful in our payments and paid over our mortgage amount every month. We have a high combined income, relatively decent credit rating (hubby's is high over 800, mine so-so 755 due to credit cards I have that I am slowly paying down). He is self employed, and his income declined in the past year but still is over 150K.

Plus I work full time for a university so we are in decent shape. We started our refi in January, paid for appraisal, credit report and other fees they required, almost $1000 in fees, all nonrefundable. They sent us the loan origination docs to sign via email. A month later they sent us a package of loan origination docs to sign. They said the ones we had signed were not the right ones.

Whenever they requested anything, it said that if we didn't respond within 10 days the deal was off. They changed people on us, and delayed processing until we needed a new credit report because the old one had expired. Hubby sent an angry email and today we got a letter dated same date of the email saying refi denied because too many credit report inquiries and hubby's income had declined which made it unstable. Forget that this is a moderate house, never any late payments, long time customer etc. They just didn't want to give us a lower rate since it doesn't benefit them.

They are bullies and they bilked us for about an extra $1000 in non refundable fees. Borrowers who want to get out of debt more quickly can opt to make a payment every other week instead of once a month. Making 26 bi-weekly payments instead of 12 monthly mortgage payments lets borrowers pay off their mortgages much more quickly.

In fact, a 30-year loan can pay off in around 23 years using this strategy. Imagine being done with paying a mortgage seven years sooner. For some families it could spell the difference between being able to afford a child's college tuition or having to resort to costly student loans. Suntrust mortgage is the worst company I have ever been a customer of. When my husband lost his job they told us we did not qualify for loan modification and we could only do foreclosure or short sale.

We chose short sale, but they said "You have to have no income." I was pregnant at the time and we were living in the house because it was better than the streets. Well, if there is no income, there is no money for utilities. We had to move in with family and now we are in debt. Turns out, we qualify for the HAMP program and the information they told us was false.

The bank has recently merged with BB&T Bank to form Truist, which should be fully integrated in 2022, making it the sixth-largest bank in the US. With a HELOC, homeowners may borrow against their home equity as needed. Borrowers may choose from three different repayment options, including revolving, interest-only or fixed rate/fixed term. Sun Trust Mortgage is a division of Sun Trust Banks Inc., a major U.S. financial holdings company. With over 170 billion in assets, Sun Trust Bank offers a full range of banking and investment services, including mortgage lending and home equity loans.

The minimum credit score required by Truist varies depending on the type of loan, but a representative didn't provide specifics. It helps to know minimum credit score requirements by loan type, though. Conventional loans typically require a score of at least 620, while your credit score can be as low as 500 or 580 with an FHA loan, depending on your down payment. Both the VA and USDA don't set credit requirements, though the lender might have a minimum.

Of course, with any loan program, having a higher credit score can help you qualify for the best mortgage rates. Truist also gives homebuyers an option between fixed- and adjustable-rate mortgages. With a fixed-rate mortgage, your mortgage rate never changes. This could be a good option if you find a low rate and you prefer predictable payments. An ARM offers a fixed rate only for a certain amount of time.

Then, based on market conditions, the rate may go up or down at specified intervals for the rest of the loan term. So with a 5/6 ARM, for instance, the rate is fixed for the first five years then adjusts every six months. Truist's ARMs are subject to rate caps per adjustment as well as life of loan. Homebuyers can get a Truist mortgage loan in 47 states and Washington, D.C., and customers can apply online, over the phone, or at one of thousands of SunTrust and BB&T branches spread across the U.S. You can check mortgage rate quotes and find information about the homebuying process on both the SunTrust and BB&T websites.

When you start an online mortgage application with either brand, you'll be directed to the Truist Mortgage Origination platform where you'll finish the process. Here's what to know about Truist's mortgages before applying. Our home loan has been transferred to Suntrust Now Truist and this is the first month of mortgage payment which is a huge mess. The mortgage was paid online on August 3rd and I have been getting an email from Suntrust that they have not received the payment. I have called several times and they warn that the wait time is about 25 minutes. I am now on hold for 45 minutes and no one is responding.

It is pretty frustrating not being able to connect with customer service in this company. SunTrust is an American banking company that offers multiple types of mortgage and refinancing options. It was named one of the 2019 Best Mortgage Lenders by NerdWallet for its refinancing and loan options with low and no down payments. It employs local loan officers and provides online applications so you can easily and conveniently get started on the mortgage borrowing process. While your account is in forbearance, you won't have to make your monthly mortgage payments.

Payments scheduled during this time won't be reported as late or missed to credit agencies and won't generate penalty fees. Creditors may consider this a risk if you are applying to purchase a new home or refinance in the future. SunTrust mortgage made us waste our time and money big time.

On June 19, we applied for a Suntrust mortgage loan and was told we qualify. June 21 summited all required paperwork including Paystubs. Doing this process we spent- Suntrust fees $200, appraisals $450, and home inspection $425. On July 25 we received a congratulations letter, which made us think everything was cleared for us to close on July 31. On July 27, we received an email from someone saying -"I don't have good news. We are unable to use paystubs as income due to it being variable pay without sufficient history." Mind you , The paystubs was given to them June 21.

It took them a month to tell us that we didn't qualify after we spent money and energy trying to get this loan. DONT WASTE YOUR TIME. We spoke to a manager – Richard Loftis who could not give us an explanation, and told us he would call us back after speaking with the underwriter. We emailed the underwriter to issue us an official decline letter, so we can get our earnest deposit back.

The fixed SunTrust mortgage rates offers homeowners the comfort of making the same payment every month. A fixed rate mortgage is a great choice for the homeowner who enjoys consistency in his or her mortgage payment schedule. A SunTrust fixed rate mortgage will never change over the life of a loan, which can make budgeting easier for many homeowners. The above phone number is available 24 hours a day 7 days a week.

You can get solutions to all issues pertaining to mortgage payments, loan application, loan modification programs, homeowner assistance, foreclosures, REO properties and many more. Mortgage Loan Directory and Information, LLC or Mortgageloan.com does not offer loans or mortgages. Mortgageloan.com is not a lender or a mortgage broker.

Mortgageloan.com is a website that provides information about mortgages and loans and does not offer loans or mortgages directly or indirectly through representatives or agents. We do not engage in direct marketing by phone or email towards consumers. Contact our support if you are suspicious of any fraudulent activities or if you have any questions. Mortgageloan.com is a news and information service providing editorial content and directory information in the field of mortgages and loans. Mortgageloan.com is not responsible for the accuracy of information or responsible for the accuracy of the rates, APR or loan information posted by brokers, lenders or advertisers.

Rate-and-term refinance allows homeowners to change their loan terms, interest rate, or both. This can help you save money on your monthly mortgage payments, get rid of private mortgage insurance, or accelerate your payoff timeline. SunTrust and BB&T are still merging under the Truist brand, so you can look at either website to find information — including rate quotes.

Both websites are easy to navigate and offer several tools and resources to help borrowers through the mortgage process. You'll find calculators, blog posts, videos, and detailed explanations of each mortgage program. You can also call, email, or visit a branch to ask questions, get preapproved, or start a loan application.

Truist Bank became the seventh-largest commercial bank in the U.S. after SunTrust Bank and BB&T Corp. merged in 2019. Truist is now based in Charlotte, North Carolina, and is in the process of moving every product under one retail line. As a full-service bank, customers can find consumer banking services, mortgages, home equity products, credit cards, investment products, and several types of loans. NerdWallet strives to keep its information accurate and up to date. This information may be different than what you see when you visit a financial institution, service provider or specific product's site.

All financial products, shopping products and services are presented without warranty. When evaluating offers, please review the financial institution's Terms and Conditions. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. Conventional borrowers who can provide a down payment as low as 3% can get 15- or 30-year fixed-rate loans or adjustable-rate mortgages with fixed introductory periods of five, seven or 10 years. Additionally, SunTrust Mortgage works with borrowers seeking financing for mortgages that are larger than Fannie Mae's conventional loan limits, known as jumbo loans.

Home equity lines of credit are available as well, but home equity loans are not. SunTrust Mortgage is a major mortgage lender that offers a variety of loan products to customers across the economic spectrum and pairs those offerings with flexible, easy-to-access customer service options. SunTrust is a bank with a full range of online services, as well as in-store offerings in select locations nationwide.